Payment Policy

Welcome to Astrafoold!
Thank you for shopping with us at Astrafoold. We aim to provide a seamless and secure payment process. Please review our payment policy below for detailed information.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, Apple Pay, Diners Club, American Express, and Discover.
  • Debit Cards
  • Online Payment Gateways: PayPal and other secure payment processors.
  • Digital Wallets: Apple Pay and Google Pay (where available).

2. Payment Security

  • All transactions are securely processed through SSL encryption to protect your payment details.
  • We do not store your credit card information. Payments are processed through trusted third-party payment gateways.

3. Payment Confirmation

  • After placing an order, you will receive an email confirmation containing your order details and payment receipt.
  • If you do not receive a confirmation email, please check your spam or junk folder or contact us immediately.

4. Currency

  • All prices listed on our website are in GBP.
  • Customers are responsible for any currency conversion fees charged by their bank or payment provider.

5. Failed Payments

  • If your payment fails, please:
    • Check your payment details and ensure your card information is correct.
    • Verify that your card has sufficient funds.
    • Contact your bank to ensure there are no restrictions.
    • Attempt the transaction again or use a different payment method.
  • For additional support, email us at support@astrafoold.com

6. Order Cancellation

  • Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped.
  • To request a cancellation, email us at support@astrafoold.com with your order details.
  • Refunds for canceled orders will be processed within 5-7 business days.

7. Taxes and Fees

  • All applicable taxes are included in the price displayed at checkout.
  • Astrafoold is not responsible for any additional fees charged by your bank or payment provider.

8. Contact Us

For any questions or assistance related to payments, please reach out to us:

  • Email: support@astrafoold.com
  • Phone: +44 7383 887891
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm

Thank you for choosing Astrafoold !